Shop Policies

All of our retail orders ship via either USPS or Fed Ex within 1-3 business days from when the order is placed.  Our shipping calculator will ship worldwide, but some countries need to be turned on – so if you dont see your country on the list -just shoot us an email and we will get it to work.

Due to the nature of personal care products Old Factoru does not accept returns or exchanges  and we do not issue refunds for any reason.  If you have any questions before purchase, let us know! We are happy to chat with you.  If you have any concerns about a recent purchase, we are happy to talk.

Your privacy and the security of the information that you provide to us is important to us and we take the privacy and security of the users of this website seriously. To better protect your privacy and the security of your information, we provide this Privacy Policy to explain our information practices and the choices you can make about the way your information is collected and used by Old Factory Soap. By using our website you consent to the terms of this Policy. This Policy applies to users in the United States only. 

What information do we collect?

Old Factory Soap will not collect any personally identifiable information about you through our website unless you provide it to us voluntarily. The information we collect varies, depending on how you use our site. This Policy applies to all information collected or submitted to oldfactorysoap.com. On some pages, you can make requests to join email announcement lists, participate in promotional events, register to receive materials from us, request sales information about wholesale or custom soap or receive other types of information. The types of personal information collected include: name, shipping address, billing address, e-mail address, phone number, credit card information to complete purchases, and other general questions relating to areas of interest on our website.

We also collect aggregate, non-personally-identifiable information on users by recording the IP address from the computers of visitors to our site. An IP address is a number that is assigned to your computer when you surf the Web. Web servers, or the computers that provide the web pages to your computer for you to view, automatically identify your computer by its IP address. When you use your computer to request to view a page from a server, that server logs your IP address. Old Factory Soap does not link IP addresses to anything personally identifiable. Your visit to oldfactorysoap.com will be logged; however, you will remain anonymous to us unless you choose to share information with us. We track the number of people that view each page of our website to better understand which features are most popular and best meet the needs of our visitors.

How Do We Use Your Information?

We may use the information we request from you to notify you of Old Factory Soap products and services, sales and promotions, or other matters that may be of interest to you.  We also use it to process transactions and orders at your initiation.

We will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people when:

1. We have your consent to do so.
2. We need to share the information in order to provide the product or service you have requested.
3. We need to send the information to companies who work on behalf of Old Factory Soap to provide a product or service for you on our behalf and to provide other services, including, but not limited to, payment processing, shipping, order tracking, and customer service. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us, unless they have your consent to do so.
4. We need to respond to valid legal process. This includes a search warrant, subpoena, or court order, and any other instance when we believe we are required to do so by law.

Old Factory may share aggregated, non-personally identifiable information about our users with affiliates or other third parties for marketing and promotional purposes.

How Do We Use Cookies?

We use “cookies” to help us provide a better user experience by measuring which website areas are of greatest interest. We may also uses cookies when you register for further information. In this situation, a cookie will store useful information that enables our website to remember you when you return. We can only read cookies from oldfactorysoap.com website. You may choose to disable cookies using the tools in your browser; however, by doing so you may not be able to take advantage of all of the functions of our website.

Linking to Other Websites

We may provide links to other websites that are not under our control. These websites have their own policies regarding privacy that you may wish to review. We have no responsibility for linked websites and provide these links solely for the convenience and information of our visitors.

How Do We Keep Your Information Secure?

In an endeavor to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure personal information we collect. We cannot guarantee 100% security of any information that you disclose online, and you do so at your own risk.

You are not required to register at oldfactorysoap.com in order to purchase products, participate in promotions or contests or to receive other information from us. If you choose to register with us, at the time you register you will create a password. Please remember your password as you will be asked to provide it each time you make a purchase or attempt to access your personal information. You are responsible for maintaining the confidentiality of your password and for all uses of your password, whether or not authorized by you. You should not disclose your password to any other person. In order to protect the security of your account and personal information, when your visit is complete you should be sure to log off of our website and shut down your browser.

Old Factory Soap incorporates security measures such as encryption and authentication tools to protect your data from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.

Minors

The Site is not intended for use by individuals under the age of 18.

Effective Date and Modifications

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us at parlor@oldfactorysoap.com or in writing to PO Box 547 Hot Springs NC 28743